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How to Contact Us

How to Contact Us

We Are Committed To Serving Our Customers!

Please contact us at if you have any problems, requests, or questions. Our goal is to give our customers a great shopping experience at BuilderDepot. 

You can contact us in a number of different ways:

Customer Care Department:

·        Pre-sales: If you have a question about ordering a product, please send your email to

·        Post-sales:  If you have placed an order and have a question, please send your email to (We will get back to you within 48 business hours). Our hours are Monday - Friday, 9 AM - 5 PM Pacific Standard Time. At this time, we only ship to US addresses.

Returns Department:

All returns must have a Return Merchandise Authorization (RMA) to be credited. Please apply for your RMA at:

·        For other questions, please contact us is via E-mail at: You can also call us at 760-749-9025

BuilderDepot E-mail contacts:

·        General inquires and comments:

·        Merchant services:

·        To be removed from the mailing list:

·        Resumes and career inquires:

·        Sales support and questions:

·        Ideas for stories and home improvement topics:

·        Marketing and advertising inquires:

·        Questions or problems regarding this web site:

·        Press contacts and media information:

Standard Mail:

BuilderDepot, Inc.

PO Box 468, Valley Center, CA 92082

NOTE: Products must not be returned to this address, any orders received will not be refunded. We discard the item if you do not retrieve it at your expense within 7 days.  Refunds will not be issued unless an RMA is obtained and the product returned as per the RMA instructions.

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